The Blitzl System for Guided Tours and Traveler Services
Eigent offers Blitzl, a flexible solution for organizations with impromptu messaging needs, in both a Free and low cost, physical sensor Pro version. It's private chat that seamlessly sets up by user location, category and common interest.
With Blitzl, you can seamlessly communicate with anyone in your vicinity, whether they are a patron, staff member, friend, or family member. Simply open the app, tap on a category and then the name. You can then send them a message and start a chat.
Blitzl is perfect for organizations that want to provide better service. With Blitzl, staff can quickly and easily answer customer questions, resolve issues, and make recommendations. Blitzl can also be used to promote sales and events, and to gather feedback from customers.
Benefits of using the Blitzl platform include:
Increased Efficiency: Blitzl can help to save time and boost productivity by improving information flow;
Improved Communication: Blitzl can help staff to communicate more effectively with patrons and with each other, which can lead to a better experience for everyone;
Enhanced Customer Satisfaction: Patrons who experience an entity that uses Blitzl are more likely to be satisfied with their experience, which can lead to repeat business and positive word-of-mouth; and
Stronger Community: Blitzl can help individuals network and communicate more effectively with each other, which can create a tighter bond.
Whether they are on a tour or an exciting excursion, are waiting for transportation, or have questions during their tour or stay, your staff, and the staff of your partners, needs to be ready and available to help. Our patent-pending Blitzl system lets your staff chat privately and discreetly with guests in a set proximity with questions or comments or for further assistance and easily locate the guest inside or outside the hotel, venue, bus, boat or van to meet all his or her needs. For those late for a planned transport or transfer, are looking to meet a host or guide, or are waiting to be picked up, our system provides for last minute confirmations with estimated traveler distance and traveler arrival alerts with a welcome message. Of course, guests can interact with each other as well if they so choose.
Tours are an economical and comfortable way to learn about history and culture and to see all the sights in the shortest amount of time. Unfortunately people are often dispersed which makes it difficult to ask questions of the guide, if there even is one. The Blitzl system can help tour participants ask their questions with ease no matter their proximity.
No mobile phone numbers or other credentials ever need to be revealed or exchanged.
“My clients are able to easily find their transports and ask their guides questions from a distance which really makes a difference...”
Our Blitzl solution for Tours and Traveler Services:
Implements in minutes;
Supports the nearby - and geo-fenced - communication needs of patrons, employees, friends and acquaintances;
Allows geo-fencing to be set by both the Blitzer owner (Discovery Range) and the Blitzer viewer (Blitzers In Range);
Puts the patron directly in touch with the right person with each available Blitzer;
Permits physical Blitzer sensor location to be set/reset or allowed to continuously update with its associated iPhone (iOS) or Android device;
Provides broadcast messaging privately to chosen, or all, members joined to a registered sensor (Blitzer);
Offers easy to send texts from joined members with a GPS location link to default maps and/or with other close by Blitzers;
Allows private responses to your broadcast messages from joined members to avoid group chat annoyance;
Enables attendance and count of currently nearby joined members and export 7 days of activity in csv format;
Can provide an on-demand app download for first-time users;
Can let you and your staff know how far away a patron is, when they are in the vicinity, and exactly where and how long they have been waiting for service;
Makes your interactive consumer engagements seamless and, when desired, contact-free without burdening your operation.
To Install:
Simply download the Blitzl app using the QR code or link below;
Register and/or Log in;
Interact with Blitzers by Category in view on the Home page;
Find connections and chats in Contacts/Contacts.
When you are in the vicinity of a Blitzer, its chosen Category will appear on your Home screen. To start a conversation, simply tap on that Category and then its name. You can send the owner of the Blitzer a message and start a chat. Now you can also join the Blitzer to receive broadcast messages from its owner.
To Set Up Your Own Blitzer:
Go to Settings/Manage Blitzers and select a Blitzer with a unique sensor code in range;
Follow the steps to configure the Blitzl Free mobile phone as sensor and/or Pro IP66 Blitzl sensor(s) with your preferred Category and Content;
Optionally, configure indoor or outdoor Locational Blitzl sensors for more targeted and efficient service by clicking on the location icon, naming the location and selecting unique sensor code in range; and
Find connections and chats in Contacts/Patrons.
Blitzers can be edited or deleted at any time. You cannot see your own Blitzers on the Home page - just the Blitzers of others in range. Note that when using portable individual mobile phone Blitzl sensor mode you can only see the Blitzers of others in the Home screen when both have the app opened.
To Send a Broadcast Message:
Go to Settings/Manage Blitzers and select the "Broadcast" symbol next to the desired Blitzer;
Select the box next to the member(s) to receive the Broadcast Message;
Select "Send Message" at the bottom of the page;
Type a message into the input box and select the arrow symbol on the right to send; and
Receive responses from recipients by Blitzer in Chats under Patrons.
To Receive texts with GPS location and/or other Nearby Blitzers from Joined Members:
Joined member selects "Chat" symbol on Blitzer or next to chosen contact in Contacts/Contact;
Joined member selects "Share" symbol on bottom right of page;
From Pop-up, Joined member selects "Location" to send GPS Location and/or "Nearby Blitzers" to send up to 3 Blitzers nearest to Joined member; and
Receive text from a Joined member with GPS location link and/or up to 3 Blitzers nearest to Joined member.
To View Joined Members Close By:
Go to Settings/Manage Blitzers and select the "Broadcast" symbol next to the desired Blitzer;
Joined members will be listed on the page based on distance from Blitzer;
Joined members close by will show In Time and Out Time for the current day; and
Select "Export List" at the bottom of the page to export 7 days of activity to the location of choice in csv format for attendance/count.
To Set/Reset Location and Discovery Range:
Go to Settings/Manage Blitzers and select the "Location" symbol next to the desired Blitzer;
Select "Continuously Update" for the location to continuously update with its associated iPhone (iOS) or Android device. This is the only choice for mobile phone as sensor Blitzers;
Select "Set/Reset Location" to set a fixed Blitzer location. New location is displayed in a pop-up message. "Continuously Update" turns off. This feature does not apply to mobile phone as sensor Blitzers; and
Select "Discovery Range" and add desired distance for Blitzer discovery by others. Turning "Discovery Range" off sets Blitzer range to close by only.
To Set the desired Blitzer in View Range:
Select "Settings"; and
Select "Show Blitzers in Range" and add the desired distance for viewing Blitzer by others. Turning "Show Blitzers in Range" to off sets viewing to close by Blitzers only.
To Use Confirmations and Alerts:
Go to “I am Blitzer” and select a Blitzer with a unique sensor code in range;
Click “Add” and select Order, Prescription, Appointment, Meeting, Reservation, Table, Stay, Pick up or Delivery, add Details and Mobile Phone Number;
Receive a distance estimate from participating patrons, friends, acquaintances or contractors;
Get alerts when they arrive;
Follow up with messaging;
Complete activities and close them out; and
Maintain your relationships.
